Terms and Condition
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
The Services are operated by Imperial Candles Ltd ("we"). We are registered in England and Wales under company number 08970836 and with our registered office address at Sovereign House, 12 Warwick Street, Coventry, West Midlands, CV5 6ET. Our VAT number is GB190465401.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Imperial Candles’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i.modify or copy the materials;
ii.use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii.attempt to decompile or reverse engineer any software contained on Imperial Candles’s web site;
iv.remove any copyright or other proprietary notations from the materials; or
v.transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Imperial Candles at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Imperial Candles’s web site are provided “as is”. Imperial Candles makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Imperial Candles does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
All sales are final once completed and any refunds, exchanges, or any related resolutions come at the sole discretion of Imperial Candles Ltd. Any website downtime, errors, or temporary maintenance that affects the purchase of any products herein are to be resolved at the discretion of Imperial Candles Ltd.
In no event shall Imperial Candles or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Imperial Candles’s Internet site, even if Imperial Candles or a Imperial Candles authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Imperial Candles’s web site could include technical, typographical, or photographic errors. Imperial Candles does not warrant that any of the materials on its web site are accurate, complete, or current. Imperial Candles may make changes to the materials contained on its web site at any time without notice. Imperial Candles does not, however, make any commitment to update the materials.
Imperial Candles has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Imperial Candles of the site. Use of any such linked web site is at the user’s own risk.
7.Feedback and Complaints
General comments about the Site are welcome, please contact us at https://live.imperialcandles.co.uk/contact-us/. Complaints about a specific Seller, goods or services must be directed to the Seller concerned through the contact details provided on the order confirmation email that you receive for resolution directly with them. If you have made a complaint and have exhausted all of the dispute resolution options available to you through our the Site , the European 'Online Dispute Resolution Platform' can be accessed by following the link:http://ec.europa.eu/odr.
8. Faulty Products
In the event that a Customer expresses that a Product is faulty, the Company may arrange for a replacement Product to be shipped at a specific date. The Customer must ensure that the original faulty Product is returned either before any replacement arrives. If the Customer does not return the faulty Product within thirty (30) days, the Company may take Court proceedings in respect of the unreturned faulty Product. Please note the Company is not obliged to return the Shipping and Handling paid by the Registered User.
8.1 Faulty Jewellery
Please note that if you receive a faulty jewellery this is not classified as a "Faulty Product". The jewel hidden inside any of our products are a gift, an extra bonus that you receive when you purchase any Imperial Candles item.
If the free gift inside your products is faulty once removed from the candle /bath bomb/body scrub/bath salts, you will be asked to provide clear photos with the fault from at least 3 angles, your order number/delivery address and the email address used to place the order. Depending on the situation you may be asked to return the jewel for further inspection at your own cost via recorded delivery. Please note we will need to be notified of this issue in maximum of 30 days since the merchandise has been delivered via courier or post for us to be able to assist.
If the product is found faulty (either after inspection or based on the photos provided ) we will only post a random jewel as replacement of the same type and as close as possible to the RRP value of the gift you have originally received.
Please take into account that we do NOT offer any refunds/ or candle replacements if the jewel retrieved for the candle is damaged (missing stones, bent etc).
9. Incorrect Products
The Company or its delivery partners may, in very rare situations, send an incorrect Product to a Customer. To ensure that the mistake is remedied as quickly and as smoothly as possible, it is vital in these situations that the Customer contacts the Company at [email protected] The Company will then be able to suggest the best place for the Customer to return the item to. An e-mail confirming the replacement will then be sent to confirm that the incorrect Product was sent, and to guarantee the replacement correct Product will be shipped. The Customer must return the incorrect Product immediately and within seven (7) days of reporting the issue to the Company.
If the Customer does not return the incorrect Product within thirty (30) days, may take Court proceedings in respect of the unreturned Product.
10. Returning Products
The Customer may return the product in the original packaging, unaltered in any way within 14 days upon when receiving the merchandise.
Return Address :
Imperial Candles Limited
Unit 3-4 Cotton Drive
11 . Best Estimate Delivery Times
All delivery times given on the Web Site are estimates. All information regarding delivery time is non-binding. This does affect the Company’s obligation to deliver Products. The Company works with trusted delivery partners to ensure the best possible service.If the customer doesn’t receive the product/s in 30 days, he should contact the Company for a clarification.
12. Bespoke Products
In rare occasions we may accept to make bespoke products. Imperial Candles can not be hold liable if anything happen with the jewel you have provided. Imperial Candle assumes responsibility only if the product doesn’t get delivered to the Customer.
14. Governing Law
Any claim relating to Imperial Candles’s web site shall be governed by the laws of the United Kingdom without regard to its conflict of law provisions.
15. Order acknowledgement policy
Please note that your order will become a legally binding contract entered in between us upon despatch of your order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Imperial Candles Ltd. reserves the right at any time after receipt of your order to accept or decline your order for any reason. Imperial Candles Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over £1000.00 (Inc. VAT) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
The contract between you and Imperial Candles (Europe) Ltd will be completed on the despatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our Cancellation Policy. The sale contract is therefore completed in England and is subject to English law.
We reserve the right to reject any offer to purchase by you at any time.
Once you submit an order, we will freshly make the product for you. You can cancel your order at any stage until dispatch. If you would like to request the cancellation of an order, please email us as soon as possible to [email protected] . Please inform us of any cancellation at the earliest opportunity.
17.Refusal of transaction
We reserve the right to withdraw any products from the website at any time and/or remove, screen or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
We will not be liable to you or any third party by reason of our withdrawing any product from the imperialcandles.co.uk website, whether or not that product has been sold; removing, screening or editing any materials or content; refusing to process a transaction or suspending any transaction after processing has begun.
18. No reliance on information
The content on our sites is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.
Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites are accurate, complete or up-to-date.
19.Discounts / Offers
Any vouchers advertised by the Company on any platform can not be used in conjunction with sale items, pre-order items, vouchers, other discount coupons or for shipping charges. All prizes offered as part of any campaigns run by Imperial Candles Ltd. must be claimed within a maximum period of 1 year.
General Terms and Conditions applicable to Use of a Web Site.